Shipping

1. Processing Time: 

a. Order Processing:

• All orders placed on the Origin Medical website are processed within 2 business days. Please note that orders are not processed on weekends or holidays.

b. Order Confirmation:

• Once your order is processed, you will receive an email confirmation with your order details and tracking information.

2. Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the destination. Rates are displayed at checkout before completing your purchase.

3. Shipping Methods:

• We offer several shipping options to meet your needs. The available methods will be displayed at checkout. Please note that delivery times may vary depending on the selected shipping method and your location.

4. Domestic and International Shipping:

• Origin Medical provides domestic shipping only

5. Customs and Duties (International Orders):

• For international orders, customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

6. Lost or Stolen Packages:

• Origin Medical is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please ensure that the shipping address provided is secure, and if you have concerns about delivery, contact the carrier directly.

7. Order Tracking:

• Once your order has shipped, you will receive an email with tracking information. You can track the status of your shipment using the provided tracking number.

8. Address Changes:

• It is the responsibility of the customer to provide an accurate and complete shipping address. If you need to make changes to your shipping address, please contact us immediately. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Shipping Delays:

• While we make every effort to ensure timely delivery, Origin Medical is not responsible for shipping delays caused by factors beyond our control, such as weather, natural disasters, or carrier delays.

10. Contact Us:

• If you have any questions or concerns about our shipping policy, please contact us at 08 9404 2600

By placing an order with Origin Medical, you acknowledge that you have read and understood our shipping policy and agree to its terms and conditions.