POLICIES

Refund policy

Last updated: January 2024

At Origin Medical, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below to understand your options.

1. Return Eligibility:

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return:

  • To initiate a return, please contact our customer support team at [your email address] with your order number and details of the item(s) you wish to return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

3. Returns of Defective or Damaged Items:

  • If you received a defective or damaged item, please contact us immediately.
  • Provide clear photos of the damaged or defective product, and our customer support team will assist you in resolving the issue promptly.

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

5. Non-Refundable Items:

  • Certain items are non-refundable, including but not limited to consumables, opened or used items, and items not in their original condition.

6. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service for returns.

7. Exchanges:

  • If you need to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

8. Cancellation Policy:

  • If you need to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

9. Contact Information:

  • For any questions or concerns regarding returns, please reach out to our customer support team at [your contact email/phone number].

Origin Medical reserves the right to update or modify this return policy at any time without prior notice. It is the responsibility of the customer to review the return policy periodically.